Field Service Manager

Description

Konica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible. We strive to create and maintain an inclusive workforce as diverse and capable as our class-leading solutions. We actively encourage women and those from diverse backgrounds to apply for our roles.

Due to an internal promotion, we are seeking a Field Service Manager to oversee the provision of technician and printing service to our valued Konica Minolta customers. Reporting to the State Field Service Manager, alongside two other Field Service Managers, the purpose of this position is to achieve exceptional customer service, consistent product reliability and provide strong team leadership. The Service Manager is a field facing position that manages the ongoing service relationship with Konica Minolta Customers whilst leading and developing a highly-skilled service delivery workforce.

Requirements

Desired skills

  • Oversees the presentation of service to customers while making sure the service levels are met and effective within team area.
  • Manages and develops the service delivery team consisting of Service Engineers and Valet staff. This includes conducting monthly one on ones and biannual performance appraisals.
  • Engage key customers ensuring all contracted service deliverables are met, this includes regular customer facing meetings and being the single point of contact for service delivery exceptions.
  • Support sales teams with the creation and presentation of quarterly reviews for allocated accounts within the team area.
  • Assist with implementations and provision of services, in conjunction with the Project Management Office and Professional Services teams.
  • Promote new revenue streams.
  • Communicate the company vision and service.

About You

You are an experienced people leader with a proven history of success in the service delivery sector. You have strong numeracy, communication, presentation skills and a proactive approach. Your demonstrated ability to work collaboratively with internal and external stakeholders, as well as a proactive approach to networking within the NSW business and government community will be highly regarded assets to this role.

To be qualified for this position, ideally your background and skills will comprise of the following:

  • Highly-developed interpersonal and communication skills including proven ability to:
  • Proficiently manage other employees.
  • Establish and maintain productive relationships with a range of stakeholders, inside and outside the Company.
  • Prepare detailed reports and recommendations.
  • Develop and deliver presentations to diverse audiences.
  • Represent the Company with credibility, professionalism and genuine enthusiasm.
  • Well-developed understanding of customer centric business processes, technology needs, and business issues, and proven ability to develop value rich solutions to meet those needs.
  • Well-developed analytical skills and detail orientation including the proven ability to consider information and formulate sound business recommendations.
  • Demonstrated capacity to manage competing priorities under pressure and to organise complex matters within tight deadlines.
  • High-level proficiency in office automation applications especially the MS Office suite.

Benefits

You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.

Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men. Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities. We have been thrilled to receive a citation from the Workplace Gender Equality Agency (WGEA) as an Employer of Choice for Gender Equality 3 years in a row.