IT Environment Manager

About us:

Link Group is one
of Australia's leading fund administration and share registry specialists. We are a market leading provider of
technology-enabled administration solutions, continually developing our
offerings to expand with our clients' needs. Since our inception, Link Group
has been entrusted by clients to handle sensitive data in a secure and
confidential manner. Our core businesses of fund administration and securities registration
are complemented by our expertise in digital solutions and data analytics.

Roles & Responsibilities:

You will coordinate the usage and management of various system and
application environments used within the Link Group IT. This will
include Dev Test, Dev Ops, Pre Production and Production. You will also
maintain the current utilisation and provide support to the Systems
Administration team to help improve the availability and stability of the
environments. This includes usage management, issue management, state of
diagnosis, resolution, root cause analysis of issues and help document problem
workarounds with the help of dashboards. You will also provide support for
scheduled release upgrades and deployments. You will also ensure service requests
are appropriately actioned according to service levels and performance targets.
You will provide technical support to core business application environments to
ensure 24x7 availability for critical projects where required.

You must have previous experience in coordinating the support of
large complex application environments in financial services industry.
Experience supporting multiple Application Servers like JBoss, WebShpere and
Weblogic, RDBMS including Oracle and SQL Server and Web Servers is essential.

  • Liaise with the appropriate
    stakeholders across the Link Group to coordinate the usage and management
    of various system and application environments
  • Maintain the current
    utilisation and provide support to the Systems Administration
  • Maintain dashboards related
    to environment usage management, issue management, state of diagnosis,
    resolution, root cause analysis of issues and problems
  • Ensure IT Systems stability
    through suitable monitoring and capacity management reporting
  • Provide IT support to
    business users through systems problem solving and maintenance when
    required
  • Provide support to the
    System Administrators to implement and administer Enterprise Application
    servers, Databases and associated system environment solutions
  • Provide technical support to
    core business application environments to ensure 24x7 availability of
    critical projects where required
  • Organise and attend meetings
    related to environment management
  • Work with business users and
    IT colleagues to ensure timely resolutions are provided to identified
    issues
  • Completion of regular tasks
    to support team SLAs
  • Manage code release and
    deployment across multiple platforms
  • Develop and Maintain
    Documentation related to Standard Operations Procedures
  • Contribute to improve
    efficiency of IT Operations process and procedure
  • Provide system and
    environment related KPIs as required
  • Ensure that established
    procedures and standards are adhered to
  • Assist to scope system
    change requirements
  • Provide effective support
    and minimise downtime to the business by liaising with developers, back
    end support, database administrators and vendors
  • Collaborate with other team
    members to improve the overall performance delivered to customers
  • Participate in after hours
    and weekend support as and when required

Ideal Candidate:

  • Tertiary qualification in
    Computer Science is preferred
  • Prior experience in
    coordinating the support of large complex application environments in
    financial
  • services industry
  • Ability to organize and
    chair meeting with IT stakeholders is essential
  • Experience of building and
    maintaining multiple application environment status dashboards
  • Experience in Supporting
    multiple Application Servers including JBoss, Websphere, Weblogic
  • Experience in supporting
    applications on J2EE, Java, JSP, Apache and Tomcat
  • Knowledge of RDBMS and SQL, Powershell scripting, Jenkins
  • Background in financial
    services and securities industry such as Registry, Broking, Exchange,
    Superannuation or Trading.
  • Ability to handle
    multiple/concurrent projects planning
  • High level of problem
    solving skills to handle complex software and interface support issues
  • Negotiation skills in
    regards to managing expectations
  • Sound knowledge of MS Office
    Products
  • Excellent
    documentation skills
  • Effective oral and written
    communications skills
  • Willingness to accept
    responsibility and be accountable for service provided
  • Ability to work on call
    after hours and weekend in a rostered 24x7 environment as and when
    required
  • Analytical and Systematic
    approach to work
  • Ability to work effectively
    in a team
  • Pleasant and helpful
    personality

At Link Group we attribute our success to our wonderfully diverse
workforce serving our equally diverse clients and members. We are committed to
Equal Employment Opportunities and welcome all applications including but not
limited to LGBTIQ identifying individuals, all ethnic origins, all ages, all
disabilities and gender diverse individuals.

Link Group runs a successful and evolving national Corporate Social
Responsibility program. Join us in
helping those disadvantaged (physically or financially), needing assistance
with education, addressing health concerns affecting our society, advancing our
Indigenous Australians and migrants and securing our environmental future.
Together, we can make positive change locally and internationally.

Candidates must have the relevant work rights to be considered for an
opportunity at Link Group. Successful applicants will be required to complete
background screening prior to commencement of employment.