Customer Support Agent - Software Support (SAAS) - Meetings & Events Industry

We are looking for a Call Centre Technical service/support agent to work at our amazing Burleigh Heads head office. This role requires a medium-to-good level of Technical capability and/or a very good knowledge of the Meetings and Events industry. Applicants for the role MUST be able to demonstrate experience with...

Ideally have 1+ continuous years previous call centre experience, in at least an entry-level technical support role. Ideally supporting cloud-based software

Ideally, have 2+ continuous years of experience working in the Meetings & Events industry

Outstanding telephone skills with an ability to translate technical information into layman's terms.

Excellent written skills, with an ability to describe technical information clearly.

A keen eye for detail with the ability to identify and solve problems quickly.

Enjoy dealing with people and a genuine desire to assist them

Empathy and patience when supporting none technically minded, clients

A commitment to learning and ongoing personal development

Demonstrate time management skills and the ability to prioritise and work well under pressure.

Your role will include (but is not limited to):

Trouble-shooting SAAS software related enquiries via phone and email.

Identifying, troubleshooting and logging software 'bugs'

Up-skilling and assisting Meetings & Events clients in using our SAAS software solutions.

The position is full-time, working as part of a small support team based in our wonderful Gold Coast location. The role is Lower/Medium tier and salary will be determined on skills and experience. The right candidate may be given the opportunity to develop and grow over-time towards a more senior technical position. We have a fantastic team of software developers, graphic designers, support personnel and marketers in-house and we pride ourselves on our work-hard, play-hard attitude. We really are a unique and fun, but productive office to work in.