systems analyst

The Opportunity

We are looking for an experienced Systems Analyst to join our our dynamic team based in Sydney.

This is a full-time permanent role based in Sydney CBD and is offering up to $55-65K depending on experience.

Key Responsibilities will include;

As the IT Systems Analyst, you will be supporting the team to deliver IT transformation projects aimed at improving the businesses overall Infrastructure and end user computing. This will include identifying trends through thorough analysis and problem management ensuring the best possible outcome.

Additionally, you will be providing support to clients across multiple locations in NSW, giving first line support through their 24/7 support operation. One of the requirements of the role is regular attendance to sites across NSW to support BAU and project work.

Duties will include but are not limited to;

  • Assisting with the pre-project investigation and project scope definition process by assisting the business areas in the articulation and assessment of their requirements

  • Work closely with Project Managers and business areas to clearly define objectives and deliverables

  • Work with Project Managers and business areas to clearly define benefit objectives and realisation mapping for the program

  • Work with the business to improve and optimise overall infrastructure up time

  • Assist the business areas in the preparation of process mapping, product descriptions, product flows and test plans in line with business requirements

  • Engage with relevant internal and external stakeholders and user groups to ensure technical solutions meet business and user requirements

  • Analysis and identification of solution options based on business requirements

  • Assist in the development of business cases to support investment decisions

  • Write technical requirements documents

Skills Required
Must be able to demonstrate;

  • Excellent customer service and communication skills both verbal and written

  • Experience in interpreting business requirements, analysis of technical business and IT issues

  • Demonstrated abilities evaluating proposed technical solution and align them to exist business process

  • Proven skills in capacity and performance management, distributed system and network solutions within a managed security framework for system analysis and network design

  • Ability to document requirements with a focus and non-functional requirements

  • Risk identification and mitigation planning

  • Collaborating with Business Analysts, Project Leads and IT team to resolve issues and ensuring solutions are viable and consistent

  • Creating technical system guidelines and manuals for the organisation

  • Experience facilitating workshops and training sessions

  • Outstanding communications skills

  • Experience with O365 Setup and Migrations

  • Proven experience in problem framing and analysis in a complex environment

  • Experienced leading and gathering requirements, preparing user stories and conducting discovery workshops through to discovery

  • Have the ability to produce artefacts such as data flows, process maps, systems gap analysis and technical detailed design artefacts

  • Proven ability to work with a broad range of technical and non-technical stakeholders in a dynamic environment

  • Experience in conducting detailed analysis of complex business problems

  • Expertise in Microsoft Office and experience with integration of diverse systems

  • Experience in Microsoft Cloud Technologies