Junior BA / Customer Success Consultant / SaaS

As the Customer Success Consultant, your primary focus is to guide, and consult your clients and deliver project outcomes, essentially improving their business operations within technology enablement.

Client Details

Our Client provides workforce management systems, on a national level, who are aggressivel growing and require a Client Success Consultant to further support their growth strategy. This position is ideal for junior BA's and or technology enablement project coordinators who are looking to work closer with clients, providing them the opportunity to upskill and develop.


Utilising your analytical and technical skill set you are able to address issues and provide solutions regarding the delivery of projects, software recommendations and training client teams in how to administer, enabling your client to operate efficiently and deliver its services. Your success will be measured in your ability to support, retain and optimise your client’s success.

  • Client servicing and administering specification of client projects
  • Training client’s team in administrating the new software solution
  • Provide technical support and guidance
  • Ensuring customer satisfaction and delivery of projects


  • Tertiary qualification within Business, Technology and or related fields
  • 1- 2 years experience within Business Analyst and / or Project Coordinator role
  • Strong communication skills and interpersonal skills
  • Analytical, process driven and consultative

Job Offer

  • Above market salary bracket
  • Commission structure
  • Opportunity to up-skill and develop within the IT / SaaS sector
  • Inner city location

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Dominik Tamanas on +613 9607 5602.