Super Retail Group is a strong and stable market leader with a legacy of constant evolution and innovative solutions. This is an opportunity to make a real impact to 12,000 + team members across the Group through delivering a world class internal customer experience in managing reported technical and functional support requests.
Want to play an integral role in delivering world-class support to over 12,000 team members across 3 countries? As the IT Service Desk Manager your team of Service Desk professionals are at the frontline in protecting the performance of Super Retail Group by resolving all incidents and requests for service that impact our business performance and customer experience.
In this role, you will ensure that the team meets and exceeds expectations in regards to operational performance and customer service standards. Your key area of focus will be on ensuring that the IT Service Desk operates effectively all year round with a focus on continuous improvement.
The IT Service Desk Manager will report to the IS Technical Support Operations Manager and the ideal candidate is a technically competent customer focused service desk manager looking to make a positive impact in a hands-on role.
The role will also involve:
You will bring strong technical leadership capability from an IT Service Desk environment or similar. Along with effective coaching and mentoring skills to develop your team, you will be focused on inspiring them to provide a level of service that will go above and beyond for your customer.
This could be the ideal role for you, if you also bring:
Home to iconic retail brands including Rebel, Supercheap Auto, BCF and Macpac, Super Retail Group is transforming to become a world class omni-retailer. Our offer to you is a workplace supporting flexible work arrangements, the opportunity to work for one of Australasia’s Top 10 ASX listed retailers, generous discounts across all of our retail brands, corporate perks program and a competitive package of salary + super + bonus eligibility.
Our Culture of Inclusion
Super Retail Group is proud to be an equal opportunity employer. We support, promote and celebrate diversity and we recognise the benefits a culture of inclusion brings to our workplace and customer experience.
Closing date is subject to change.