Helpdesk Officer

  • Perth CBD Location
  • 3 Month Contract
  • Competitive hourly rate

Join a key State Government department in a Helpdesk Officer role, within a dynamic and vibrant team.

Your new company

This Government Department based in Perth’s CBD is seeking an ICT Helpdesk Officer to join the ICT Support team for a 3-month contract.

Your new role

In this role you will:

  • Act as the first level technical resolution point for all reported ICT related incidents
  • Work closely with other key internal stakeholders across different technology units, across WA
  • Troubleshoot basic ICT hardware and software issues
  • Deliver a high level of customer service.

What you'll need to succeed

You will have strong communication skills, a positive attitude and a driven nature.
With a strong customer service focus you will have experience in the below:

  • Demonstrated operational service desk or contact centre experience
  • Be the first point of contact for any customer inquiries
  • Troubleshooting of basic ICT hardware and software
  • A strong focus to deliver a high level of customer service
  • Ability to clearly communicate and convey technical information to customers.

What you'll get in return

You will be part of a vibrant team within a fast-paced environment, the successful candidate will receive an excellent hourly rate. This is an excellent opportunity to showcase your skills using state of the art technology.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact Daisy Mackay on 08 9226 0899 or via email daisy.mackay@hays.com.au. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

SA Licence number : LHS 297508