End User Support Specialist

Join one of our IT clients for an exciting End user support role for an onsite role based in Port Melbourne or Tullamarine location. The role is an initial 6 months contract with a veiw to extend.

You will be responsible for troubleshooting moderately complex delivery systems or network issues and escalates problems.

You will be responsible for:

  • Troubleshooting moderately complex delivery systems or network issues and escalates problem.
  • Ensuring that IT operations meet enterprise technical and governance standards.
  • The day-to-day support, rectification and maintenance of IT equipment and Network infrastructure.
  • Responding to tasking notified through the IT Service Desk.
  • Engaging┬áthe various business representatives to understand their drivers and IT needs
  • Maintaining at all times a strong focus on effective delivery of results to the business units operating at the local site and providing general IT user support as required.
  • Installing, upgrading, setting up IT hardware/Software, and carrying out minor board-level repairs.
  • Maintaining appropriate configuration standards and procedures of all IT Hardware and software both Server and Desktop.
  • Evaluating PC and Networking hardware and Peripherals as part of a project team to carry out IT infrastructure upgrade and testing projects.

You will have:

  • At least 2 years' experience in PC Support, with Windows 10.
  • Working knowledge and experience with PC hardware and peripheral equipment
  • Australian Citizenship and willing to travel between sites when required
  • Excellent communication skills with the ability to work independently,managing own time and prioritize workload.

Contact
Prachi Nawathey
03 83999949